Frequently Asked Questions


GENERAL  QUESTIONS

"Do I need to turn in my completed Registration Forms before my dog can come in?"
No, you do not! We need those registration forms to be completed
before you can leave your dog in our care,
but you do not have to make a special trip over to deliver those ahead of time.

"Do I HAVE to make a reservation?"
We ALWAYS need a boarding reservation with specific drop off and pick up dates
(because we need to be sure that we have a size-appropriate kennel available for your dog)!
If there is a change to your original reservation, please let us know so we can try to accommodate!

As for daycare, we do not require reservations.
We do however appreciate when clients call ahead for daycare if it is close to
a holiday or a school vacation (spring break, etc) because we have an influx of boarding dogs during those times.

"Should I leave my dog's collar on?"
Yes! We require that all of our dogs wear flat collars while they are here.

"Do I really need to walk my dogs in on a leash?"
Yes! We require that you walk your dog in on a leash- this prevents overwhelming "greetings"
and also keeps dogs from sneaking back out of the lobby when you are leaving!
*We will only use your leash when walking your dog into the daycare area when you drop off
and then again when bringing your dog back out to the lobby when you pick up.

"My male dog is still intact. Can he still come to play?"
Yes! We do not discriminate against sex- Male, Neutered, Female, or Spayed. 
We will evaluate your dog's behavior and see if he will get along with any of our groups.
If we experienced any undesirable behaviors involving your dog and any of our other dogs
and/or the staff here, we would then need to discuss options with you.
*If a behavior/temperament is displayed that excludes a dog from daycare, there may be additional fees associated with the individual care of your dog.*

"My dog humps (for lack of a better word) other dogs. Can he still come to play?"
Yes, he, or she in some cases, can still come to play. 
If their "bad habit" upsets other dogs or if it poses a physical risk (males) to their own body, 
we would then need to discuss options with you.
*If a behavior/temperament is displayed that excludes a dog from daycare, there may be additional fees associated with the individual care of your dog.*

"My dog is kind of an intense player. He doesn't get along with EVERYONE so
what happens if other dogs don't like him?"
If we consider your dog's behavior to be AGGRESSIVE, he will not be allowed to play in daycare with the other dogs. If that is the case, we would then need to discuss options with you.
Dogs that cannot be in daycare will be let outside (alone) just as often as the playgroups, and would stay in a smaller, solitary play area or in a kennel with water, a bed, and toys.
*If a behavior/temperament is displayed that excludes a dog from daycare, there may be additional fees associated with the individual care of your dog.*

"My female dog is in heat right now, can she still come to daycare and/or be boarded?"
No, sorry! We cannot have an intact female that is in heat (in season) at our facility. We cannot make any exceptions regarding this policy. The stress level of the dogs can rise and potentially cause dogs to act out- this puts all other dogs at risk. If an in season female arrives at our facility, we will not be able to offer any service to that client until the female's cycle is over. If a female comes into season while at our facility, alternate (immediate) care must be arranged by the owner.

"I have the sweetest Doberman- she loves everyone. Will you accept a 'bully breed'?"
Yes! We do not discriminate against breed- we accept all dogs from Chihuahuas to Rottweilers.

"My bigger dog actually prefers to be with smaller dogs, is that going to work?"
Absolutely! If your dog is a gentle giant and likes to be with the little guys,
we will evaluate, be sure that it will be a good fit for all involved, and go from there!
*We do not have rigid size restrictions when it comes to our play groups,
so this allows us to mix it up if everyone will be safe and get along!

"Can I look around your facility?"
We would love to show you around, but for liability purposes,
employees are the only people allowed to enter the daycare/boarding areas.
Topics that we would typically cover on a tour include how we do things in daycare or while your dog is boarding, what our requirements are, and things to bring are listed here too!
For Daycare information, click here.

For Boarding information, click here.

 

VACCINATION  QUESTIONS

"How old does my puppy have to be before she can come to daycare/board?"
Our required vaccinations are Rabies, Distemper, and Bordetella.
Any puppy that comes in to K9-Playtime must already have been given the
Bordetella vaccine and have started the Distemper series (boosters are given on time).
*Your puppy cannot come in if he is older than 20 weeks and has not had a Rabies vaccination.*

"If my dog's vaccines just expired a few days ago, is it still OK for me to bring her in to play?"
No, sorry! We require that all dogs have current Rabies, Distemper, and Bordetella vaccinations
(and that we have record of those vaccinations' due dates) whether they are playing in Daycare and/or Boarding. We strictly enforce this policy in order to protect all of the dogs in our care here.

"What if one of my dog's vaccines will expire while she is boarding with you but it is not expired when I drop her off, is she still allowed to come and stay?"
She is allowed to come and stay, but only if the expiring vaccination is updated and you provide proof of that update prior to or at drop off on her designated date.
*We would not be able to confirm her reservation until you had communicated to us
that you made arrangements for that expiring vaccine to be updated.*
We require that all dogs have current Rabies, Distemper, and Bordetella vaccinations

(and that we have record of those vaccinations' due dates) whether they are playing in Daycare and/or Boarding. We strictly enforce this policy in order to protect all of the dogs in our care here.

"If I can squeeze my dog's vaccination update in today, can I bring him in after?"
Our policy requires a dog to have current Rabies, Distemper, and Bordetella vaccinations, yes.
Technically you would be able to get his vaccines updated and come in the same day.
All of the dogs here are already vaccinated, so you would be bringing him in "at your own risk" when vaccinating shortly before drop off (because your dog may not be fully protected at that point).
Your dog would meet our requirements, so that is your decision to make!

 

FEEDING  QUESTIONS

"My dog will eat anything, so just feed her whatever you want while she boards with you.
That is OK, isn't it?"

No, we require that you bring food from home for your dog- this is to avoid any
unnecessary stomach upset. We also require that each meal is measured out and
individually packaged to
 ensure that your dog is fed the proper amount of food and
so that we do not run out of food while she is staying with us.

*K9-Playtime does NOT provide food.*

"My dog tends to go on a hunger strike when we are gone but we've found that he will eat
if you mix this wet food with his dry food. Can we bring some, just in case?"

Yes, please do! If you know that your dog may refuse to eat while he is staying with us,
please send that "secret ingredient" along so your pup may reconsider that hunger strike!

 

BOARDING / KENNEL  QUESTIONS

"If I have more than one dog that will be boarding at K9-Playtime, can they sleep together?"
Yes! If we have a large enough kennel available when you make your reservation
and if you know without a doubt that your dogs will get along overnight AND
that they can also eat together without  issue.

*There is no discount (or charge) for having your dogs stay together.

"I want my small dog to stay in your biggest kennel, can I reserve that?"
We always put dogs in the biggest kennels/crates that we have available.
Owners may REQUEST a larger kennel for their small dog, and if one is available
we will be happy to put your small dog up in a larger kennel. 

That being said, if a large dog needs that larger kennel, your dog will not take precedence.
All of our boarding arrangements allow ample room so that your dog will be comfortable.

Dogs in our care will NEVER be put into a kennel/crate that is too small.

 

SPECIAL  CARE  QUESTIONS

"My dog just had surgery last week so she needs special care- are you able to accommodate dogs with her current needs?"
Yes, we can provide convalescent care for most dogs.
If we
have spoken (before your dog is brought to our facility) about your dog's needs and have determined that we can accommodate her, there will simply be an additional charge. 
If your dog would require more extensive care than we are able to provide,
we would then discuss options with you.

"My dog takes medications for an illness/condition, will you be able to give those to him?"
Yes, we are able to dispense your dog's medications (brought from home).
If administration is extensive or difficult, there will be an additional charge.
If medications are to be administered while your dog is with us, we will need written instructions on how/when to give the medication, and if your dogs takes the medication best wrapped in cheese or inside a pill pocket, we ask that you provide those "extras" as well.

"My dog used to love other dogs but she's getting older and gets crabby around other dogs now
but I NEED to bring her somewhere for the weekend.

Can I just have her be put up in a kennel and go outside alone?"
It depends on the situation and our kennel space. This is something that we like to discuss with owners before we will confirm a reservation request- because dogs like her are not in daycare with the other dogs, we must be sure that a kennel with ample space is available.
*If a behavior/temperament is displayed that excludes a dog from daycare, there may be additional fees associated with the individual care of your dog.*