"Do I need to create an account with Paw Partner before my dog can come in?"

Yes! We need you to complete that first step before you can leave your dog in our care, so the sooner you can do that, the sooner we can confirm your reservation.

"Do I HAVE to make a reservation?"

We ALWAYS need a boarding reservation with specific drop off and pick up dates (because we need to be sure that we have a size-appropriate kennel available for your dog)!

If there is a change to your original reservation, you can make any modifications via Paw Partner!

As for daycare, we do not require reservations, but if you’d like to make those, please feel free.

*If it is close to a holiday or a school vacation (spring break, etc), we typically have an influx of boarding dogs during those times, so the more notice you can give us, the more likely your dog will be to have a spot during those days.

"Should I leave my dog's collar on?"

Yes! We require that all of our dogs wear flat collars while they are here.

"Do I really need to walk my dogs in on a leash?"

Yes! We require that you walk your dog in on a leash- this prevents overwhelming "greetings" and also keeps dogs from sneaking back out of the lobby when you are leaving!

*We will only use your leash when walking your dog into the daycare area when you drop off and then again when bringing your dog back out to the lobby when you pick up.

"My male dog is still intact. Can he still come to play?"

Yes! We do not discriminate against sex- Male, Neutered, Female, or Spayed.

We will evaluate your dog's behavior and see if he will get along with any of our groups.

If we experienced any undesirable behaviors involving your dog and any of our other dogs and/or the staff here, we would then need to discuss options with you or excuse your dog if necessary (we do not like to do this, but if our other dogs’ safety/the cohesion of the group is at risk, this is what we have to do).

*If a behavior/temperament is displayed that excludes a dog from daycare, we may be unable to care for your dog. If your dog can be safely handled by our staff and is not displaying aggressive behaviors while outside of daycare, we MAY be able to take him/her (not guaranteed), but there may be additional fees associated with the individual care of your dog.

"My dog has a tendency to mount other dogs. Can he still come to play?"

Yes, he, or she in some cases, can still come to play.

If their "bad habit" upsets other dogs or if it poses a physical risk (males) to their own body, we would then need to discuss options with you or excuse your dog if necessary (we do not like to do this, but if our other dogs’ safety/the cohesion of the group is at risk, this is what we have to do).

*If a behavior/temperament is displayed that excludes a dog from daycare, we may be unable to care for your dog. If your dog can be safely handled by our staff and is not displaying aggressive behaviors while outside of daycare, we MAY be able to take him/her (not guaranteed), but there may be additional fees associated with the individual care of your dog.

"My female dog is in heat right now, can she still come to daycare and/or be boarded?"

No, sorry! We cannot have an intact female that is in heat (in season) at our facility. We cannot make any exceptions regarding this policy. The stress level of the dogs can rise and potentially cause dogs to act out- this puts all other dogs at risk. If an in season female arrives at our facility, we will not be able to offer any service to that client until the female's cycle is over. If a female comes into season while at our facility, alternate (immediate) care must be arranged by the owner.

Your female dog may return 1-2 weeks AFTER she has finished her heat. So when you see she is no longer bleeding, she is not swollen, and her behavior is back to normal, then wait 1-2 weeks to be sure her cycle is truly complete. We want to be sure she is safe to return to group play, with intact and fixed dogs alike.

"I have the sweetest Doberman- she loves everyone. Will you accept a 'bully breed'?"

Yes! We do not discriminate against breed- we accept all dogs from Chihuahuas to Rottweilers.

"My bigger dog actually prefers to be with smaller dogs, is that going to work?"

Absolutely! If your dog is a gentle giant and likes to be with the little guys, we will evaluate, be sure that it will be a good fit for all involved, and go from there!

*We do not have rigid size restrictions when it comes to our play groups, so this allows us to mix it up if everyone will be safe and get along!

"I don’t think my dog will get along in group play. Can he still come?"

If your dog is aggressive toward other dogs and/or cannot be safely handled by our staff, we cannot have him at our facility.

We are aware that group play/this setting is not for every dog (some dogs can become overstimulated and act out in a negative way), so we do our best to communicate with owners if a dog’s behavior may risk their acceptance at K9. Bringing a group of dogs together to play can be challenging (because they are animals), so if we discover that a dog is aggressive or is behaving badly, we may restrict available services to that dog or excuse them altogether if necessary. We strive to keep every dog in our care safe and happy, so if a dog is jeopardizing that, we cannot responsibly continue allowing that dog to participate here.

"Can I look around your facility?"

We would love to show you around, but for liability purposes, employees are the only people allowed to enter the daycare/boarding areas.

Topics that we would typically cover on a tour include how we do things in daycare or while your dog is boarding, what our requirements are, and things to bring are listed on the boarding and daycare pages!

*We also have a virtual tour, so that you can take a look at our building, outdoor space, and boarding accommodations!

"How old does my puppy have to be before she can come to daycare/board?"

Our required vaccinations are Rabies, Distemper, and Bordetella.

Any puppy that comes in to K9-Playtime must already have been given the Bordetella vaccine and have started the Distemper series (boosters are given on time).

*Your puppy cannot come in if he is older than 20 weeks and has not had a Rabies vaccination.

"If my dog's vaccines just expired a few days ago, is it still OK for me to bring her in to play?"

No, sorry! We require that all dogs have current Rabies, Distemper, and Bordetella vaccinations (and that we have record of those vaccinations' due dates) whether they are playing in Daycare and/or Boarding.

We strictly enforce this policy in order to protect all of the dogs in our care here.

"What if one of my dog's vaccines will expire while she is boarding with you but it is not expired when I drop her off, is she still allowed to come and stay?"

When we have received proof of a current vet record for her, we can confirm your reservation request. We can tentatively hold a spot for her until we get that from you, but we must have that proof prior to your requested drop off date.

We require that all dogs have current Rabies, Distemper, and Bordetella vaccinations (and that we have record of those vaccinations' due dates) whether they are playing in Daycare and/or Boarding.

We strictly enforce this policy in order to protect all of the dogs in our care here.

"If I can squeeze my dog's vaccination update in today, can I bring him in after?"

Our policy requires a dog to have current Rabies, Distemper, and Bordetella vaccinations, so yes, technically you would be able to get his vaccines updated and come in the same day.

All of the dogs here are already vaccinated, so you would be bringing him in "at your own risk" when vaccinating shortly before drop off, so your dog would meet our requirements and that is your decision to make!

*Vets say your dog may not be fully protected for up to 2 weeks after vaccination (if there is a lapse or it is an initial vaccination).

"My dog will eat anything, so just feed her whatever you want."

We require that you bring food from home if your dog is to be fed during a day of daycare. This is to avoid any unnecessary stomach upset.

*K9-Playtime does NOT provide food.

"My dog just had surgery last week so she needs special care- are you able to accommodate dogs with her current needs?"

Our ability to provide convalescent care will depend on the circumstances surrounding your dog’s condition and the space we will have available.

If we have spoken (before your dog is brought to our facility) about your dog's needs and have determined that we can accommodate her, there will simply be an additional charge.

If your dog would require more extensive care than we are able to provide, we would then discuss options with you or would inform you that we would unfortunately be unable to provide that level of care necessary.

"My dog takes medications for an illness/condition, will you be able to give those to him?"

Yes, we are able to administer most dog's medications (brought from home).

If administration is extensive, there will be an additional charge.

If medications are to be administered while your dog is with us, we will need written instructions on how/when to give the medication, and if your dogs takes the medication best wrapped in cheese or inside a pill pocket, we ask that you provide those "extras" as well.

*If your dog is not accepting, and our staff is at risk of being bitten, we will be unable to administer that medication.

"My dog used to love other dogs but she's getting older and gets crabby around other dogs now but I NEED to bring her somewhere for the weekend. Can I just have her be put up in a kennel and go outside alone?"

It depends on the situation and our available space. This is something that we like to discuss with owners before we will confirm a reservation request- because dogs like her are not in daycare with the other dogs, we must be sure that a kennel with ample space is available.

*If a behavior/temperament is displayed that excludes a dog from daycare, we may be unable to care for your dog.

*If your dog can be safely handled by our staff and is not displaying aggressive behaviors while outside of daycare, we MAY be able to take him/her (not guaranteed), but there may be additional fees associated with the individual care of your dog and spaces for such dogs is very limited.